Quality Question Bank
for Exam preparation

Q2. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

1. Quality Plan
2. Quality Statement
3. Quality Policy
4. TQM

Q3. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. identifying patterns of variance using control charts
2. improving the overall system of production
3. increasing the number of quality inspectors
4. making use of run charts
5. making better use of Pareto charts

Q4. Cost of quality includes:

1. Cost of all work resulting from nonconformance to the requirements
2. a and b
3. all of the above
4. Cost of all work to build a product or service that conforms to the requirements
5. Training programs

Q5. The quality management tool that can be described as "a diagram that rank and displays defects in order of frequency of occurrence (from left to right)" is a:

1. Pareto chart
2. run chart
3. control chart
4. vertical bar chart
5. histograms

Q6. Quality control is:

1. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
2. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
3. assuming the production of goods that meet the highest standards of luxury
4. identifying which quality standards are relevant to the project and determining how to satisfy them
5. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

Q7. Which of the following is NOT true about the standard error of a statistic?

1. The standard error measures, roughly, the average difference between the statistic and the population parameter.
2. The standard error is the estimated standard deviation of the sampling distribution for the statistic.
3. The standard error can never be a negative number.
4. The standard error increases as the sample size(s) increases.

Q8. A six sigma capable process will have

1. Cp = 1.5, Cpk = 2.0 and DPMO = 3.4
2. Cp = 2.0, Cpk = 1.5 and DPMO = 6
3. Cp = 1.5 Cpk = 2.0 and DPMO = 6
4. Cp = 2.0, Cpk = 1.5 and DPMO = 3.4

Q9. The focal point of all quality control should be:

1. Price focus
2. Cost Focus
3. Customer Focus
4. Manufacturing Focus

Q10. Plan-do-study-act cycle is a procedure to ______________

1. Overall improvement
2. Continuous improvement
3. Permanent improvement
4. Immediate improvement